Field Trip & Group Tour FAQs
If you have booked or are interested in booking a Field Trip or Group Tour, take a moment to review our frequently asked questions for more information about what to expect from your visit. More specific FAQs can be found in the Field Trip Guide and Group Tours Guide, located on their respective pages.
Browse our Frequently Asked Questions
How many people do I need to book a Field Trip or Group Tour?
The number of participants per field trip or group tour is dependent upon the capacity of the museum and staffing needs.
We require a minimum of 20 participants per field trip or group tour.
Groups of more than 70 may be expected to split into multiple sessions.
Group minimums are not required for special needs groups.
Do I need to book a Field Trip or Group Tour in advance?
All field trips and guided group tours must be booked at least 7 days in advance.
Groups that are wanting to visit within 7 days of their request should request a self-guided group tour.
Please note that a self-guided group tour requires at least 24 hours notice of your group’s visit.
Self-guided field trips are not offered.
What is the difference between a Guided and Self-Guided Group Tour?
A guided group tour includes a one hour tour of the Museum’s two historic buildings guided by a Museum Educator.
A self-guided group tour does not include a tour guide. Guests may explore the Museum at their leisure.
Both include one glass bottle of Dr Pepper per person.
Can my group do the Make-A-Soda Experience while we are there?
Our Make-A-Soda Experience is not available for private group bookings at this time.
The Make-A-Soda program add-on is available for field trips only. Please visit the Field Trips page for more information.
What payment methods are accepted?
For field trips, we accept debit or credit cards, cash, and checks.
For group tours, we accept debit or credit cards, and checks on a cases-by-case basis.
The Dr Pepper Museum does not accept purchase orders.
Is there bus or large vehicle parking available?
The Museum has two reserved bus parking spots for groups that have booked in advance. They are available of a first-come first-serve basis. More information can be found in the Bus Guide on the Field Trips or Group Tours pages.
Buses are not able to park in the Museum’s paid lot. The Museum does not reserve individual spots in the paid lot for field trips or group tours.
Does the Museum have a space where we can eat lunch?
There are two sets of 6ft picnic tables inside the Courtyard, a set of 4 (approx. 24-32 people) and a set of 8 (approx. 48-64 people). These spaces are open to the public, so they are not reservable for field trips or tour groups. Groups are more than welcome to eat lunch onsite, but they are not guaranteed space.
The Dr Pepper Museum does not procure lunch for groups.
How do I update my group’s numbers?
Please email tours@drpeppermuseum.com or use the button in your confirmation email to update your group numbers.
Please note that changes may not be accommodated due to staffing needs and other reservations.
Can I alter my reservation once it is confirmed?
Altering a reservation requires advance notice. Email tours@drpeppermuseum.com for any change of field trip or group tour requests. Please note that changes may not be accommodated due to staffing needs and other reservations.
On the day of the visit, nothing on the reservation, other than attendance numbers, may be altered.
What is the cancellation policy for Field Trips and Group Tours?
If you have not received a confirmation email from the Museum, you may cancel at anytime. Once your field trip or group tour is confirmed, the cancellation fee applies.
For field trips, the deposit will take the place of a cancellation fee until full payment is made.
For group tours, the cancellation fee is $50.
The cancellation fee does not apply to cancellations due to emergencies or extreme weather.
What is the Museum’s policy for additional chaperones on Field Trips?
Please visit the Field Trips page to read more about our chaperone policy for field trips.
Please also read over the Field Trip Chaperone Guide.
Additional questions?
More specific information can be found in the respective guides on the Field Trips and Group Tours pages.
If you have any other questions, please contact our Education Team at tours@drpeppermuseum.com.